There are some new terms you may notice on our new platform. Here’s a quick definition of what they mean!
Managers (admin equivalent in V1): a user within an org or account that has permissions to. Manage an org, account, tier, or product
Agents: a user who does not have permission to manage any entity other than their own info as allowed by their managers.
Reviewers: any person who receives a survey request. The eventual workflow for this persona is to receive a survey and leave a review. Not all reviewers complete the workflow
Consumers: any person who reads reviews, views profiles, or views listings data
Company or Entity of SocialSurvey partner
Example: Freedom Mortgage, Realty Executives, ie Insurance
Accounts are the different survey, email, and user sets determined by the organization
Example of Accounts: Freedom Mortgage Retail, Freedom Mortgage Wholesale, Freedom Mortgage Workforce
V1 Term- Region or Office
A tier can relate to any subset of users. This can be a region, office, branch, team, agency, etc.
When creating a tier, you are relating it to a hierarchy. Ex. East Nashville office would be labeled 'ENASH1' and then assigned to ‘NASH123’
This creates a ‘flow down the hierarchy’, parent/child relationship